Refund Policy

1. Overview

IndiaEVisa.uk is an independent editorial information service for UK citizens travelling to India. Applications submitted through our partner application platform are charged in two parts: a visa fee paid to the Indian authorities, and a service fee covering application review, document checking, secure GBP payment processing and customer support in British English. This policy explains, in plain English, when and how each portion may be refunded.

2. The Indian visa fee

The visa-authority portion of the fee is set, collected and retained by the Indian authorities. Once the application is submitted to the Indian e-visa system, this portion is non-refundable in all cases, including:

• Application denial by Indian authorities
• Cancellation of your trip after submission
• Errors in data entered by the applicant
• Withdrawn applications after submission to the Indian eVisa system

This rule is set by the Indian authorities and applies to every UK applicant regardless of the channel used to apply. No third party, including us, has the authority to refund the visa fee.

3. Service fee refund eligibility

The service fee may be refundable if you change your mind before your application has been submitted to the Indian authorities portal. Specifically:

• Cancellation within 1 hour of payment, provided your application has not yet entered review - full service-fee refund.
• Cancellation after review begins but before submission to the Indian eVisa system - partial service-fee refund, reflecting work already completed.
• Cancellation after submission to the Indian eVisa system - service fee is non-refundable, as the work has been delivered.

4. After submission to the Indian eVisa system

Once your application has been forwarded to the Indian e-visa system, the service has been performed in full. Neither the visa fee nor the service fee can be refunded from that point, irrespective of the outcome of the application or any change in your UK travel plans.

5. Duplicate payments

Accidental duplicate charges - for example because a UK card payment timed out and you re-submitted - are fully refundable. We monitor for duplicates and will normally identify and refund them automatically, but you are welcome to email us at info@onlinevisa.uk if you notice a duplicate transaction on your bank statement.

6. Visa denial refund policy

India retains complete sovereign discretion over visa decisions, and no provider can guarantee approval. If your application is denied:

• The visa fee is not refundable.
• The service fee is not refundable, because the application has been processed and submitted on your behalf.

This mirrors the practice of the Indian High Commission in London for sticker visas, where fees are also retained on refusal. We do, however, review every denial individually and may, at our discretion, offer a discounted resubmission if the cause of the denial is something we can help correct (such as a clerical error or photograph specification issue).

7. Refund processing time

Approved refunds are credited back in pounds sterling (GBP) to the original UK payment method used at checkout. Typical timelines:

• 5 to 10 UK business days for refunds to UK debit and credit cards.
• 3 to 5 UK business days for PayPal refunds.

If the funds have not appeared within these windows, please first check with your card issuer or PayPal, then contact us with the transaction reference for further assistance.

8. How to request a refund

To request a refund, email info@onlinevisa.uk with:

• Your application reference number
• Full name as it appears on your UK passport
• Date of original payment
• Reason for the refund request

Alternatively, use the online contact form with the same information. We aim to acknowledge every request within one UK working day and to communicate a decision within three.

9. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first so we can investigate and resolve the matter quickly. Raising a chargeback through your UK bank before contacting us slows the process and may, in some cases, prevent us from issuing a refund directly. UK consumers retain all statutory protections under the Consumer Rights Act 2015 and the Payment Services Regulations; nothing in this policy diminishes those rights.

10. Amendments to this policy

We may update this policy from time to time to reflect changes in Indian visa rules, UK payment regulations or our own procedures. The policy that applies to any application is the version published on this page at the time you completed payment. We recommend re-reading the policy before each new application you submit.